Patient Care Coordinator

 

About SunnyDays Therapy:
The future is bright with SunnyDays Therapy! SunnyDays Therapy is a growing pediatric clinic offering Speech Therapy, Occupational Therapy and Physical Therapy services. We are here to grow minds, bodies, and spirits by providing therapy services that address children holistically and in a nonjudgmental manner. We strive to continually improve our state-of-the-art treatment techniques and to create a practice model that both parents and therapists love. We value honesty and creativity, and we respect the clients, therapists, partners, and community we serve.

Why Join Our Team:

• Unique work environment where each team member is valued and supported to do their best work
• We promote flexibility and embrace work/life balance
• We are expanding fast with many opportunities for professional growth
• Our amazing company culture – team members genuinely care about each other and have fun together!
• Our clients love us

Our Locations:
This position will be in Maple Grove. We also have clinics in Chanhassen, Maple Grove, Minnetonka, St. Michael/Albertville, Monticello, and Waconia.

Schedule:
8-hour shift, Monday through Friday. We can be flexible and will work with you to determine a schedule that best meets your needs and the clinic’s needs!

Patient Care Coordinator Position Summary:
As a Patient Care Coordinator, you will be the first point of contact for families seeking pediatric therapy services and play a vital role in supporting clients and therapists through efficient, compassionate communication. The majority of your day will focus on phone and text outreach to manage scheduling, fill therapist caseloads, and ensure that every child receives the care they need promptly. You will also handle incoming referral calls, follow-ups, and client inquiries, making sure that families feel supported from their very first interaction with SunnyDays Therapy. This is an ideal role for someone who:

• Enjoys connecting with people and creating a welcoming experience.
• Finds satisfaction in keeping operations organized and running smoothly.
• Thrives in a fast-paced environment where attention to detail matters.
• Has a calm, caring phone presence and communicates clearly.
• Wants to make a meaningful difference for children and families.
• Likes working independently but also enjoys being part of a close-knit, mission-driven team.

Key Responsibilities:

• Serve as the primary contact for client scheduling, ensuring therapists’ schedules remain full and balanced.
• Manage incoming and outgoing calls, texts, and emails related to client scheduling, referrals, and reschedules.
• Proactively reach out to families to confirm or reschedule sessions and fill open time slots.
• Handle new client inquiries with warmth, professionalism, and efficiency.
• Collaborate with therapy and administrative teams to optimize scheduling processes.
• Maintain accurate and timely documentation in scheduling and communication systems.
• Protect client confidentiality and uphold all HIPAA standards.
• Support front office flow and contribute to a positive, welcoming clinic environment.

Salary and Benefits:
We offer a starting base salary of $18.00 to $20.00 per hour with additional monthly individual and team bonuses and annual performance-based increases. We also offer a competitive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Short Term Disability
• Retirement Plan
• Paid Holidays
• PTO
• Referral Program

 

Qualifications:

• Excellent phone, text, and verbal communication skills — you love connecting with people!
• Strong computer skills, including proficiency with Microsoft Office.
• Ability to stay organized, calm, and professional under pressure.
• Customer service experience required; experience in healthcare or scheduling preferred.
• Sales or customer engagement experience a plus.
• Associate degree (preferred)
• Familiarity with medical terminology preferred.

Physical Requirements:
This job operates in a professional office environment and regularly spends long periods sitting and using office equipment and computers. Tasks are repetitive using hands, fingers, and arms, headphones, speaking clearly and listening actively, occasionally lifting 5-10 pounds.
SunnyDays Therapy is an Equal Opportunity Employer.